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Monthly Archives: March 2011
THE CUSTOMER IS NOT ALWAYS RIGHT
I might be committing retail suicide but at some point you need to fire your customers. Bottom line is that no business today can afford to keep unprofitable customers. No business today can afford to keep customers that abuse good … Continue reading
Posted in Customer Service, News and Events
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To Lend or Not to Lend
Recently a question was sent to me via our website from a sales manager from a carpet showroom on the west coast:
Posted in Carpet, Flooring, News and Events
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