Monthly Archives: March 2011

THE CUSTOMER IS NOT ALWAYS RIGHT

Posted on March 24, 2011 by Lewis

I might be committing retail suicide but at some point you need to fire your customers. Bottom line is that no business today can afford to keep unprofitable customers. No business today can afford to keep customers that abuse good … Continue reading →

Posted in Customer Service, News and Events | Leave a comment

To Lend or Not to Lend

Posted on March 3, 2011 by Lewis

Recently a question was sent to me via our website from a sales manager from a carpet showroom on the west coast:

Posted in Carpet, Flooring, News and Events | Leave a comment