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Category Archives: Customer Service
The anatomy of a carpet order at Lewis Floor and Home.
Everyone thinks it is easy to order and install carpet. Below it a check list of things that need to happen in order for the process to go smoothly. 1: The customer comes into our store knowing he or she … Continue reading
The Power of the Truth
After spending many years in the floor covering business, which is not that much different than most other business, I have come to respect people who confront difficult situations head on. There is very little more frustrating than trying to … Continue reading
Successful business depends on communication.
No matter what business you are in without communication your business is destined to fail. Great communication leads to success. Lack of communication almost always leads to failure. After all, everyone knows that information is powerful. Rarely do the weak … Continue reading
Posted in Customer Service, Sales and Promotions
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Why professional carpet installation is so important and what it takes to install carpet properly!
Last month I talked about the selection and purchase of carpet. In this article I want to address some of the reasons that it is imperative that carpet be installed by a professional carpet installer and why it is not … Continue reading
Posted in Carpet, Carpet Installation, Customer Service, Flooring, Product Care
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What’s involved in the selection, purchase and installation of carpet?
It is important to realize that the average person purchases flooring once every seven or so years. Given that statistic and how fast technology is changing the world we live in it is no surprise that most people are relatively … Continue reading