Category Archives: News and Events
THE CUSTOMER IS NOT ALWAYS RIGHT
I might be committing retail suicide but at some point you need to fire your customers. Bottom line is that no business today can afford to keep unprofitable customers. No business today can afford to keep customers that abuse good employees and push you past your limits. The sad reality is that dealing with customers [...]
To Lend or Not to Lend
“There is concern about customers taking our sample and then shop around for the best price. What is your take and your store’s policy on sampling?”
Focus on the Goal!
The world is changing at a faster pace than ever before. The price of oil continues to rise. There is political and civil unrest in many parts of the world. China is consuming natural resources at an ever growing rate to support their economic expansion. Banks are slow to lend money and interest rates for [...]
Solving a Customer’s Problems
That’s how I define selling. As I understand it when a customer enters my store, he or she is there for a reason. We are not located in a shopping center and in fact are a destination store that faces a very busy expressway. With the exception of automobile dealers, there is really no other [...]
The Great Wood Debate – China vs. United States Round One
On December 3, 2010 the United States International Trade Commission determined that there is a reasonable indication that the wood flooring industry in the United States is being materially injured by reason of imports of engineered wood flooring from China that are subsidized by the Chinese government and sold in the United States at less [...]
To Tell the Truth
I may be a minority of one, but when things are difficult I believe it is more important than ever to go back to the basics. In my opinion, the most basic business practice is to always tell the truth. With everything going on today, everyone is bombarded with all kinds of messages designed to [...]
Plans for Success in 2011 in the Home Remodeling category
What will separate the successful companies from the ones that don’t live to see next year? The world is truly flat. Today more than ever no matter what size your business is, it is mandatory that you understand how to source products in the most efficient way from quality suppliers. Any retailer is only as [...]
Lewis Floor & Home teams with Wools of New Zealand to sponsor Wool for a Better World Month
LEWIS FLOOR & HOME TEAMS WITH WOOLS OF NEW ZEALAND TO SPONSOR WOOL FOR A BETTER WORLD ™ MONTH This November, at Lewis Floor & Home in Northbrook and in Chicago’s Lincoln Park, shoppers getting ready for the holiday season will have extra incentive to choose branded Wools of New Zealand carpet and rugs [...]
Lewis Floor & Home working with Carpet Landfill Elimination Recycler
Lewis Floor & Home is thrilled to announce that effective immediately we will be working with a recycler to recycle both carpet and pad taken up from our customers’ homes as opposed to having these materials end up directly in our landfills. Presently, it is estimated that over five billion pounds of carpet are sent [...]
What does it mean to be “GREEN”
Green products should also be healthy. For a product to be considered “green” is must improve human health. Products like organic vegetables that are grown without harmful chemical fertilizers should be classified as “green.” Natural vitamins and supplements like fish oil are “green” in my opinion. Products that are made from recycled content may also [...]