Successful business depends on communication.

Posted on October 31, 2011 by Lewis

No matter what business you are in without communication your business is destined to fail. Great communication leads to success. Lack of communication almost always leads to failure. After all, everyone knows that information is powerful. Rarely do the weak win. It’s the strong and powerful that usually end up winning. In business it’s all about winning. Winning can be viewed on many levels, such as a profitable year, making a great sale or just making sure a customer service issue is handled properly. Continue reading →

Posted in Customer Service, Sales and Promotions | 1 Comment

Why professional carpet installation is so important and what it takes to install carpet properly!

Posted on September 22, 2011 by Lewis

Last month I talked about the selection and purchase of carpet. In this article I want to address some of the reasons that it is imperative that carpet be installed by a professional carpet installer and why it is not a do it yourself project. First and foremost professional carpet installation requires the use of proper tools. Some of these include a power stretcher, seaming tape, seaming iron, straight edge, knee pads, knee kicker, tap down metal, tackless strip, hammers, rubber mallet, screwdriver, hand saw, staple gun, masking tape, row separator, stair tool, carpet spreader, carpet trimmer, pad stapler and large scraper not to mention a truck to pick up your new carpet and pad. Continue reading →

Posted in Carpet, Carpet Installation, Customer Service, Flooring, Product Care | 1 Comment

What’s involved in the selection, purchase and installation of carpet?

Posted on August 18, 2011 by Lewis

It is important to realize that the average person purchases flooring once every seven or so years. Given that statistic and how fast technology is changing the world we live in it is no surprise that most people are relatively clueless when purchasing carpeting for their home or office. Continue reading →

Posted in Carpet, Carpet Care, Customer Service, Flooring, Product Care, Product Information | Leave a comment

Why The Home Furnishing Industry Is Suffering!

Posted on August 3, 2011 by Lewis

We are all aware that our country has issues with the debt ceiling. Here in the State of Illinois we cannot pay our bills. Our legislature continues to show no direction with the Democrats blaming the Republicans and vice versa. Unfortunately, I would suggest that in business we make most of our own problems. In our industry, as in most, all our customers want is fair value on their purchases. However, given the way suppliers are conducting business it is next to impossible to provide that value.  Continue reading →

Posted in Customer Service, Flooring | Leave a comment

The Truth About Maintaining Wood Floors

Posted on June 30, 2011 by Lewis

Today, more than ever, wood floors seem to be more popular. Most homeowners consider wood floors to be a long term investment that enhances the value of their home.  The fact is that wood floors require special maintenance – especially in climates like Chicago. When selling or buying a wood floor it is imperative that the parties understand exactly what they are buying and selling.  Even more important is an explanation of what things might happen that can result in a damaged floor. Continue reading →

Posted in Flooring, Product Care | Leave a comment