Here are just a few things that people have to say about Lewis Floor & Home:
Customer Feedback Survey response from Highland Park, IL customer January 2013
Please tell us about the best part of your experience while shopping with us:
I would never go anywhere else! Seriously..I don't even waste my time looking other places. I know your prices are fair and you have EXCELLENT service!
Joan S., from Highland Park
Email sent from a Highland Park, IL customer, December 2012
The carpet is gorgeous. I love it!! Your guys were meticulous and a pleasure to have in my home. Please pass along the compliment!
Laural G., from Highland Park
Email sent from a Lake Forest Customer, October 2012
THANK YOU! David and I are so pleased with our new rug and rug pad! BRAVO! We will be back this week to pick out another one. And you were so kind to ensure the rug pad of our choice, it is so very comfortable just perfect really. We really do appreciate all you did.
Kind regards, Anne M. from Lake forest
Letter sent from a Glencoe, IL customer September 2012
Dear Steve -
Your dad and my husband Fred played ball together for many years - your mom and I had mutual friends and Susie A and i have known each other for years - But the reason for this letter is to tell you how happy we are with your company.
We have been dealing with you since your Dad began the business - But you have carried on his tradition with great integrity.
We had a terrible flood in our basement and had to throw everything of value out.
We contacted Dave C and he was terrific. He met with us several times - helped us plan and select and order all the right items, considered our budget and was great - on all counts.
The vinyl installer, Daniels and Ray were wonderful and accomodating and courteous and efficient. Your carpet installers were fantastic and did a great job.
We want to thank you for making this very bad situation so much pleasant and easier - by having such professionals do the work.
Thank you for giving us back our house!
Fred and Corky, L from Glencoe
Letter sent from a Niles, IL customer, August 2012:
Tom and his crew did a great job installing our bamboo flooring. We were most impressed with their craftsmanship and attention to details. They also arrived when expected and were very workmanlike in all their activities. We will be recommending Lewis Floor & Home to everyone we know who is looking for new flooring.
Sincerely, Linda and Dennis S. from Niles
Note from a Wilmette, IL customer, July 2012:
Rudy was incredible and thorough. I am thrilled with this job!!! Thank you for sending such an excellent worker! Melissa R.
Some people just love our rugs -- both in the store and then in their home!
Email sent June 2012 - Glenview, IL customer
Thank you for the revised basement carpet quote. I approve this quote and appreciate you making this change. I very much appreciate your hard work in this project. Time is at such a premium. I know I've been difficult to work with and make changes at the last minute and this is hard on you. You make things so easy for me and are so patient. This is why I chose Lewis and feel so lucky to be able to work with you.
You are truly 'a great find!'
Thank you again.
Jill C. from Glenview
Just a few words of praise for one of your employees. Steve Z paid us a visit on a service call a few weeks ago. Susan and I were really impressed by the way he handled himself. You've got a good young man there.
Regards, Marsh from Northbrook
Email sent November 2011 - Chicago, IL customer
A quick email to let you know how thrilled we are with the carpet runners. They look as if they have always been there and have made us feel so much safer in coming down the stairs. The carpet you recommended to us on Sunday is perfect and we look forward to enjoying it for many years to come. We also love the look of the Hollywood style.
Thanks for all your great assistance!
Katrina J. from Chicago
Just a note to say that I really love my new bedroom rug! It looks so nice with my floral quilt and wood floors. The rug truly finishes off the room and makes it very cozy, lovely, and warm. It seems to even make the room look larger.
Well, just wanted to touch base and let you know how very happy I am with my area rug! Thank you for being my salesperson and making everything run so smoothly. This was an item on my list of needed home furnishings for quite some time --- and I love it! I'm so glad that Lewis had the rug type/color in stock, plus the binding matches perfectly!! Again, thank you for everything, especially a very lovely product.
Kathy H., from Northbrook IL
Customer satisfaction report filed April 2011 - Northfield, IL customer
Your customer service is amazing! Everyone is professional - always! Michelle L. from Northfield, IL
Dan and his partner did a great job of installing the laminate flooring in our kitchen and back hall. They were neat and meticulous in how they went about the project. They were very careful in removing and replacing the shoe moldings, the range, and the frig. No dust migrated anywhere else in the house. They finished the project in one and one-half days. We are totally satisfied and will surely recommend your company should the opportunity arise.
Ray M. from Northbrook, IL
Dear Mr. Lewis,
I must write you, to tell you that you have any absolutely OUTSTANDING person and employee working for you: Bruce M.
I came into Lewis for the first time last August to look for tile to redo my old, disgusting 1980’s builder-grade, white melamine cabinets/worn-down to the brown white Formica counter tops and peel-and-stick tile kitchen.
Since I have never undertaken anything like this, and financially, this isn’t exactly the BEST time for me to do this (I was forced to) I was completely overwhelmed. For years, I had been pulling and saving pics that I liked – thinking that at some point – I would redo my kitchen, so I had an idea in my head what I wanted.
I brought all of my pics with me, met Bruce, and he knew EXACTLY what I wanted (ultra modern). Bruce was able to envision what I was trying to achieve – and after meeting with him several times, I ordered my tile, countertops and sink through you. Again, he bent-over backwards – not only to save me $$$, but did some amazing trouble-shooting as well. I have learned that NOTHING ever goes smoothly in renovating!
Bruce checked in with me regularly during the entire demo and construction, making sure appointments with the countertop fabricators and everyone else were timed perfectly.
There is an old saying that “no one is indispensable” … to me, Bruce is INDISPENSABLE.
The kitchen is finally finished and is absolutely STUNNING! If I ever have money again?, I have window treatments that need to be replaced throughout the entire house, and a full bath and powder room left to redo.
You know I’ll only come to you/Bruce.
With DEEPEST thanks – and best wishes for the Happiest of Holidays,
Jere S. from Glencoe
I just wanted you to know that I was very pleased with the job your installers did yesterday. They did an excellent job, were very patient and polite, worked steadily and obviously knew what they were doing. All the while, they took care to protect my belongings from being damaged. I would not hesitate to recommend JT Design to my friends and plan to use your services again when I am ready to repair the bathroom tile.
I also was pleased with your service, Jennifer, and would recommend you and Lewis as well. You were patient and efficient and great to work with. The floor looks great! Please share this with the powers that be at Lewis.
I purchased Hunter Douglas window blinds about twenty years ago. I did not purchase the blinds from Lewis Floor and Home. Recently, a part broke and I contacted Marni at Lewis because Lewis is the closest Hunter Douglas dealer to my home. Four days later I received the part in the mail. There was no charge. I appreciate Marni taking her time to get me the replacement part at no cost. That is great customer service..
Burt G. from Highland Park
Dear Mr. Lewis,
Thank you for your personal assistance in the successful completion of our bathroom project. We appreciate that your interest was in our satisfaction. We also like to commend Barbara E for her efforts in the design of our bathroom.
We are very impressed with your commitment to customer service and will continue to recommend you to our friends.
Joel and Marie M., from Deerfield
Dear Mr. Lewis,
On September 24th your installers completed the laying of a manufactured wood floor in our living room/dining room area. On October 4th your installers completed the laying of tile in our master dressing area.
Thanks to the help of your sales staff and the quality work of the installers, we are very pleased with the results.
We worked with Jo and after a problem developed, Al helped us find a new solution and resolve the problem quickly and efficiently.
Michelle was friendly and helpful as we planned our installation. The installers themselves showed a commitment to excellence. They were careful and thorough when they installed the products but were also thorough in the clean up process. Without his knowing, I even saw one of the men who had installed the wood floor, sweep the patio where he had left some sawdust.
In a retail world where little effort is given to making sure the customer has had a good experience, my husband and I appreciate the efforts and work of your staff.
Please extend to each of them my thanks and appreciation.
Best wishes for continued success.
Sincerely, Janet I. from Northbrook
Just want you to know that I love my floor and am so sorry it took the insurance company so long to send in the check. Everyone taht comes in compliments me - that the condo looks so much better. The color is perfect as well as the workmen ship. Thanks, Cathy C, from Glenview
Thank you for your recent carpet donation to Connections for the Homeless in Evanston. The recipient of the carpet was both grateful and appreciative. You were a pleasure to deal with and I thank you for your generosity. Sincerely, Doug Philip
The blinds were installed yesterday, they look great. Paul did a great job of installation. I have driven by your store 10,000 times and never had stopped in before. I have to say I am sorry I hadn't. Your selection, your service, and, most surprising to me, the prices, are all outstanding. The next time someone asks me for a referral, your store will be first on the list. Thanks again!! Joe and Dale C., from Skokie, IL
Our new carpet is fabulous! The crew was just great as I knew they would be. My husband was so impressed (but again, I told him it would go very well…..though he was amazed at what they did!). You should see the two of us just laying on the carpet with our cat….it is so soft. Thank you again. Now the new carpet really makes us realize that we need to paint our walls!! Janet F. from Chicago, IL
Just wanted to let you know that the installers just left and all is great. Thanks so much for the quick service and great advice as to our carpet choices. It was a pleasure dealing with you and your company. Thanks, Barry & Wendy S. from Riverwoods
The best part of my experience with Lewis was: the staff was very professional and sincerely tried to make our carpet installation perfect. Sally K. from Highland Park
Please accept my sincere thanks for everything you did to rectify my carpeting problem. I really appreciate your tenacity and professionalism in solving the issue. More important was the fact you cared and did what it took to make it right. The carpeting looks beautiful, and I am so happy every time I walk into the room. I am at peace instead of agitated every single day! Please extend my thanks to Barbara, Nadia, Hugo and of course the owner of your store. I appreciate his support in making this right. It will be my pleasure to recommend Lewis Floor & Home to all my friends going forward. Best regards, Elizabeth H. - Winnetka
Rudy is an outstanding artist who has a passion for his work and takes pride in his work - it was my greatest pleasure to work with him! Carol C. Lincolnwood
Great job! Looks so much better. The workmen did an excellent job of lining everything up and increasing the esthetic value of my home. Kim K. from Lincoln Park
Love love love the runner and new carpet. The installer guys were awesome. We are SO happy. Thanks for your help :) Mary Van D.
We did a kitchen install this morning and I just wanted you to know it looks fabulous. And the gentleman that installed it Dan did an excellent job --- above and beyond! So thank you very, very much. Couldn’t be happier with the outcome it looks outstanding. Thanks again for your help. Doug Y.
I just wanted you to know the new rugs look great!! The big rug is beautiful, I really love it. It will look even better once we have the other sofa to help define the space. The runners match, and the pads for all three work great. Thank you thank you thank you! It really helps make the apartment feel like a home. Julia A. from Lincoln Park
Email from customer in Green Oaks, IL
The carpet got completely installed yesterday and it looks fantastic! I am especially impressed with how the thresholds are now even throughout the house. I was tired of stubbing the balls of my feet on the uneven entries.
Thank you for making the whole process completely positive. I will and have recommended you and Lewis to anyone who is even thinking about getting carpeting.
Joanna W. - Green Oaks, IL
The best part of my experience with Lewis Floor & Home was the superfast service. We got measured the same day and installed 2 days later! Meg R. from Northbrook
Hi Judy - I just wanted to tell you how pleased we are with the tile job. It is so beautiful it really sets off our kitchen. They were very professional and very pleasant and they did a beautiful job. Altogether we are just very pleased. I want to thank you for your patience with us and our decisions and we will continue to do business with Lewis in the future. Thanks again. Barbara E. – Highland Park
You are one of the best run companies on the Northshore.
Dear Steve Lewis,
We just wanted to take a minute to let you know we will always be loyal customers because of Sharon in customer service! We had so many problems with our carpet but Sharon went above and beyond for us – and she never made us feel badly she just wanted us to be satisfied customers! She made a bad situation work out and we would be proud to have an employee like Sharon working for us! She really treated us like she was the owner of the company, very caring! She represents you well!
We just wanted to make sure you know how lucky you are to have a person like Sharon working for you! We have told our story to all of our friends and family!
Sincerely, Susie and Matt S. from Highland Park
Dear Mr. Lewis,
Just wanted to let you know how pleased I am with both the professionalism and service I have again received working with Bruce Stender and your firm. Having worked with Bruce many years ago re-carpeting my home, it was time to redo and I only considered calling Bruce.
Bruce came to my home to see where I wanted area rugs, and then he made wonderful suggestions of what would look well. I came into the store and within a very short time was able to make a selection from only a few samples which he had pulled for me. Usually, it takes me a while to make a decision, but Bruce really focused in on what I wanted.
The rugs were delivered today, and I couldn’t be happier! Bruce is now looking for one more area rug, and I look forward to continue working with him. His talent, professionalism, and courtesy are a real asset to your firm and will keep me as a customer forever.
Linda Y. - Glencoe
Dear Mr. Lewis,
I would like to take this opportunity to thank your employee, Sheila, for the outstanding service she provided me. I recently worked with her on a small, out of state project. Although this was small, Sheila treated me as though I was her most important customer. She was very knowledgeable about the product I was using and extremely thorough. She went out of her way to obtain the information she was not sure of and even had the manufacturer send a DVD explaining the installation process. In these difficult economic times I am sure you are aware that every customer counts. Sheila definitely "gets" this. I would highly recommend Lewis to al my friends for any of their home and flooring needs. It is employees like Sheila that have strengthened your reputation.
Karen H. from Deerfield, IL
Dear Mr. Lewis,
I have just completed a renovation of my gallery and would like to tell you how wonderful ... over and about accommodating and helpful everyone I worked with was from "Lewis". Gayle was amazing! I told her what I needed and voila ... she came right over with exactly the right carpet and tile with all the right suggestions and expertise I really needed. Hugo was the man that figured out the layout and logistics, making everything fit perfect the first time! Nadia and Michelle arranged and rearranged the schedule multiple times due to construction changes without any problems at all! Fredrico and his crew and Rudy were equally amazing!
I thank you for surrounding yourself with people that know what they are doing and who are able to calmly accomplish a goal during hectic times. Everyone I worked with made my life in regard to the flooring so much easier. I cannot say enough abut all the above mentioned people.
Very truly yours,
Lynn K. - from Pieces Art and Artwear in Highland Park
The one stop shopping, open and honest communication I received was truly a pleasure.
With giant retailers trying to lure people away, Lewis Floor & Home remains a true gem that can give equal pricing, better quality, incomparable service, and easy, available communication. Do Not Stray! W. Ezgur
Hi Mrs. Erwin,
I had carpeting installed in my husband’s office at Water Tower last Friday. It was commercial carpet and as usual your people were fabulous. And I just called to tell you they did a wonderful job the three men that were there, they were clean, neat and polite and the carpet looks fabulous. We use you for our home all the time and I am very pleased with the service that you provide. We would think of no one but Lewis for our carpet needs.
Dear Mr. Lewis,
My wife is thrilled with our new kitchen floor. She says it makes it look like we have a brand new kitchen.
I would like to commend Lewis Floor & Home for their expertise and craftsmanship. While this was not a big job, it did have a few problem areas that we were concerned about from previous remodels. They were handled beautifully without a problem.
From our salesperson, Jan Erkenbrack, to Rudy and his installation crew we have nothing but good things to say about your company and your employees.
When the time comes to replace the carpeting in our house, we know who to call. Your selection of products and customer service are outstanding. We have already recommended your company to several of our friends.
Sincerely, Jeff H.
Dear Mr. Lewis,
What a pleasant surprise. Upon returning to our Kona condo we found your delicious surprise – a box of chocolate potpourri. How very thoughtful. If you knew my husband you’d know this is his very favorite “food”. Thank you so very much.
While we were on “hold” until April and our return to Lake Bluff, we have (except for the necessary mess of our making) enjoyed working with your staff – especially Jan Erkenbrack who has worked with both our travel schedules and Phil’s chemo trips to Rush.
We look forward to completing both master bathrooms, then carpeting the bedroom, hall, living room and finally our family room (carpet in that room still to be selected).
We are pleased that Marilyn E. and Maureen G. recommended Lewis Carpets to us.
Very sincerely, Phil and Suzanne H.
I want to thank you and your staff for the prompt, professional, courteous and fair buying experience my husband Joe and I have had with your company. Please extend our personal thanks to Ralph Schiff for helping us select the beautiful carpeting we now have installed on our bridal staircase and upper landing. Albert was the experienced gentleman who measured our carpet. Kaz was the installer. After the original installation, there was a problem which was creatively solved to our mutual satisfaction with the help of Cliff Davis and a return visit by Kaz. A little carpentry was then required, and your company reimbursed us for that expense. After all was happily concluded we received the delicious candy you sent. Thank you. As you can see by the enclosed response card, Joe and I give you and your personnel the highest markets in all categories.
Happy Holidays and cordial regards,
Diane C. L.L.C, Northbrook
Dear Ms. Erwin,
A week ago we had Lewis carpeting installed in our home in Wilmette. I just thought it was important to let you know that the team Lewis sent out for this job, Freddy and Patricio, were amazing! They were here all day, as it was a big recarpeting job consisting of three bedrooms, one large hallway and three staircases. I am sure you are aware that it is not always easy for the homeowner to have workmen in their home all day, nor I am sure is it easy for the workmen to have the homeowner home while they are working!
Not only were Freddy and Patricio here on the second floor trying to do their job that day, but a carpenter and electrician were also here working on the first floor (with some minor electric being done in the same rooms where they were laying carpeting). Freddy and Patricio were considerate, focused, and also went out of their way to make sure the phone wires they carpeted around were done properly as requested by the electrician. They also never even took a break! Since the Wilmette garbage collectors take carpeting, they cut, rolled and taped it up to accommodate the collection regulations - with many trips out to our alley with all the old carpeting and padding.
We have done a lot of construction and remodeling on this home over the past 34 years. These two men were among the most please and competent workers we have had the pleasure of working with. You should be proud to have them on your team.
Best regards, B. Goldberg
I recently purchased from your company marble tile for a bathroom floor, carpeting for a foyer, hall and kitchen and tile for the kitchen wall. I am pleased to tell you of the series of pleasant experiences I have had with your Mr. Al Gruen who came to the forefront and took over when my sales person left your employment. He was a joy to work with and was there to answer my questions even on his days off. He made a remodeling job much less frustrating and his efforts will bring us back to Lewis for my future needs.
J.A. Rearick – Wilmette
Just a quick note to say thank you for approving my credit application. For the short time that I have been working your company, I am happy to say that everyone has been very professional and my jobs have been going very smoothly. You probably already know this but I'll say it anyway.....Barb Ender is a complete pleasure to work with. I have sent several of my clients in to see her and everyone comments on how much they enjoyed working with her. In my 9+ years in the home building business, I have worked with many flooring companies but your's is truly different. I just sorry that I didn't find you earlier. Thanks again and looking forward to working with you for many years to come.
“The job is just beautiful. The two gentlemen Josh and Hector were professional, polite and kind. They were just wonderful guys to have in my house. What a nice experience this has been. Thanks to everyone who helped get this done so quickly.”
Just wanted to call and say thanks for getting the carpets installed. They look very nice and we are really happy with them. Thanks again.
To Lewis Carpet One, This is the first time I have written a thank you note to a vendor. However, my experience with your Company was truly unique. I recently completed the rehab work on my kitchen and the services I received were wonderful. From the visits to your showroom on Fullerton to the measurings & installations. Every part of the experience exceeded my expectations. Barbara (Spitz) & Lynn (Kartun) were patient & helpful, Joe (Lachajczyk) was prompt & professional & the subcontractor installers were on time & detail oriented. Thank you for making this a painless rehab project. I will be recommending your store to all my friends. I am left with only one problem — the countertop is so lovely, I don’t even want to put the toaster on it!
I wanted to thank you again and your crew that came down on Friday afternoon. Oh my god the rug looks great and they did a really good job of laying it. They were in and out in about a 1/2 hour but if it wasn’t for you I wouldn’t have had a rug for the Superbowl and I really appreciate it. It made a huge difference and definitely please thank your whole crew. Thank you too for going the extra mile it made a huge difference. Thanks again.